Stories are integral for tackling stigma. But they can also cause harm. Here, we discover the Ethical Storytelling Roadmap and seven practical strategies to ensure storytelling with stigmatised communities is ethical.

Listening to patients is central to high-quality care. But listening isn’t just a personal skill. It’s also a system design choice. At an individual level, how structure conversations shapes whether patients feel safe, believed and respected. At an organisational level, whether insights are captured, analysed and acted on determines whether listening leads to change.

As part of our February focus on implicit bias, we spoke with Loren Brener, Professor at the Centre for Social Research in Health (CSRH) and member of the Tackling Stigma team about implicit attitudes, how they differ from explicit beliefs, and why even well-intentioned healthcare workers can act in ways that don’t align with their stated values.